Received a phishing e-mail from Belfius? Report it to us!

Send the original message to r phishing@belfius.be.
Please don’t take scans or screenshots, so that we can investigate the data contained in the e-mail in as much depth as possible.Gelieve geen scans of screenshots te nemen, zodat we de gegevens in de e-mail zo goed mogelijk kunnen onderzoeken.
If you receive phishing e-mails regularly in your business mailbox, then click on the ‘Report Phishing’ button.

Phishers are angling for your contact details

What risks do you run when you enter your details?

In the future there’s the danger that you might receive more phishing e-mails and false text messages.
In the coming days or weeks, the phisher may also give you a call claiming to be from Belfius.

What should you do if you receive a phishing e-mail?/strong>

Never click on the link in the e-mail, because this link will redirect you to a fake Belfius page.
Report false Belfius phishing e-mails immediately to phishing@belfius.be. .
However, if you have clicked on the link, but have not entered any personal details, then normally there shouldn’t be any immediate danger.
Clicked on the link and entered your personal details?
- Be alert to receiving suspicious phone calls asking you for codes.

More information about suspicions of fraud (FR)

I have received a call from the telephone number of my bank. Is the person on the other end of the line to be trusted?

Not always. Unfortunately, fraudsters like to make abusive use of the telephone numbers of Belgian banks so that they can pretend to be trustworthy bank employees in the eyes (or ears) of customers. To do this, they use an Internet application that makes your bank’s phone number appear as the caller ID on your smartphone. In reality, you have a scammer on the line.

How do I recognise a fraudster during a telephone call?

The fraudster is exposed as soon as they start asking you for bank codes. No one from your bank would ever ask you for codes by telephone.

What sort of details should I never share during a telephone call?

Never share your PIN code, passwords or codes that you have generated with your card reader. A genuine bank employee will never ask you for these details. Do not go along with these questions and remember to report the attempted fraud to your bank.

Could I end up with a fraudster on the line when I call the number of my bank myself?

If you are calling a recognised number at your bank yourself, then you are safe. Fraudsters can only misuse the telephone numbers of banks to make calls, not to receive them.

The unique codes I generate with my card reader are secure. Should I pass them on to someone on the phone?

Make sure you never share the codes generated by your card reader during a telephone call. By combining these codes with your card number, fraudsters can use this information to withdraw money from your account.

What about if other companies call me out of the blue asking me to help them with a technical problem?

The safest way to deal with these sorts of calls is to end them as quickly as possible. Software companies will never contact you themselves to help them resolve a possible computer problem. These are invented technical problems in which a scammer tries to transfer your money to a ‘secure account’. So never go along with the request. The longer they keep you talking, the more they will try and put emotional pressure on you.

Are there any other obvious differences between a genuine bank employee and a false one?

If you receive a call about your bank account in the evening, at night, at the weekend or on bank holidays, you can be sure you’re dealing with a fraudster pretending to be someone from your bank. Your bank will never call you outside normal working hours. Hang up immediately and report the attempted fraud to your bank.

Should I be alert when I receive text messages or e-mails?

Definitely, because scammers have various ways of leading you up the garden path. For example, they send e-mails that look exactly like ones from your bank. Or they send you text messages using a ‘normal’ mobile number. So always abide by this golden security rule: never share your personal details, account numbers or bank codes with anyone.

Finally, we would ask you to report suspicious messages to suspect@safeonweb.be. And, if Belfius is mentioned in the fraudulent text message or e-mail, you can also report it to phishing@belfius.be. (suspect@safeonweb.be)

Should I click on a link with the name of my bank?

Your bank always works with the same web address. In the case of Belfius, that address is www.belfius.be/... . Fraudsters deliberately try to get people to click on a fake link that is very similar to the bank’s web address, but contains subtle differences. For example, there may an extra dash, or one letter may be different.

If you click on the false link, you will be taken to the fraudsters’ fake webpage, which usually closely resembles your own bank’s secure webpage. From here, they will try to ask you for personal details or get you to install malicious applications (malware).

So it is important for you to recognise false web links quickly – and to not click on them. For more details and some examples, click here.

How do I recognise text messages and e-mails that come from scammers?

Always check the link, e-mail address of telephone number of the sender. If the details don’t correspond with the ones you know (official website, official telephone number), then it’s suspicious anyway.

If you want a secure way of finding out the web address to which a link refers, simply hover your mouse over the link without clicking on it. The web address will appear. If the link differs from the official www.belfius.be/... address, then don’t click on the link and report the e-mail or text message immediately to phishing@belfius.be.

Want to know more about the latest developments on phishing?

You’ll find all the information you need about phishing and other forms of fraud on the Safeonweb.be website: Be smarter than a phisher’ (safeonweb.be).

Download the Safeonweb app and receive 2 types of warning:

'Threats', when an infection has been reported on your wi-fi network to Safeonweb.
'News', about general cyber-threats in Belgium.