.

Step 3 – More information


If the solution proposed by the Complaints Management Department does not meet your requirements, you can contact the Negotiator with your complaint in writing. Our Negotiator will deal with your complaint on appeal in order to reach a reasonable solution that takes the views of all of the parties into account.

Various steps

  • Next step: the Negotiator

    Onlineusing the contact form (FR)
    .
    By letterBelfius Bank
    Benjamin Van den Eynde (Batch number 7913)
    Karel Rogierplein 11
    1210 Brussels
    .
    By e-mailnegotiation@belfius.be
    .

  • Practicalities


    • The Negotiator mediates neutrally and independently between you and Belfius to arrive at a solution that takes each party’s interests and arguments into account.
    • Working in consultation with your case manager, the Negotiator will begin a new investigation. The Negotiator will also obtain information from all of the internal departments involved, as well as your Belfius branch and any other person able to shed light on your case. If this investigation takes longer than planned, you will be notified accordingly.
    • After the investigation, the Negotiator will adopt a position that takes account of all the parties, the result of the investigation and all relevant arguments.

Next step: Ombudsfin

If you are still not satisfied with the final solution proposed by Belfius or the Negotiator, you can appeal in writing to:

  • Ombudsfin: the federal ombudsman service for financial services
  • Insurance Ombudsman: the federal ombudsman service for insurance disputes

Tip: the best thing to do is contact the Complaints Management Department first, because Ombudsfin will always refer you to Belfius first