• Before liquidating the account, perform the checks listed on the liquidation screen.
• If you liquidate a payment account, the withdrawal account will be liquidated automatically.
• The balance of the withdrawal account will be paid into the budget management or debt mediation account and then transferred to the account you have indicated for the liquidation of funds.
• Go to ‘Products’ – ‘Social accounts’ – ‘Summary’.
• Select the required group account from the dropdown menu.
• In ‘Select a product’, select the account you want to liquidate.
• Click on the 3 dots to the right of the account number and select ‘Liquidate’.
• You can settle the account in 2 different ways:
  • ‘Via a group’: in this case, the account will be liquidated to an account in your entity.
  • ‘Via another account’: in this case, you can enter an account number to which the account is to be liquidated.

• Go to “Documents/FAQ/Contacts - All your useful documents - Social accounts - Social assistance account” and click on the link in “Manual procedure”. Print the document “Request for modification (1233)”.
• This document must be signed by the outgoing PCSW and the new PCSW where the file of the person administered will be taken over.
• Send the document by e-mail to sociale-rekeningen@belfius.be

You can open and manage social accounts in BelfiusWeb. It is simple, fast and efficient!

You will find the procedures in the “Social Accounts” manual available in BelfiusWeb.

Some tips:

• Make sure you have the identity documents of the people administered. If you have an electronic identity card, it is easy to read it with the card reader.
• If the person administered is not present when you open the account(s), the documents to be signed will be available for 30 days in the menu item “To be signed / Documents / Products in demand”.
• All the documents required for opening, managing and liquidating accounts are available under the heading “Documents/FAQ/Contacts - All your useful documents - Social Accounts”.
• New: the account opening documents will be printed in the language of the person administered that you have configured when creating the account.

Click on the triangle to know the documents the absence of which prevents the account being opened.

A message appears indicating the missing documents.

If the person has been identified when their identity card was read and if the opening application has been electronically signed by all parties, you can find them in the “To be signed / Documents / Products in demand” section within 30 days of the application being submitted.

If it is a manual opening or if more than 30 days have elapsed since the electronic opening of the account in BelfiusWeb, you can retrieve the relevant documents, complete them in manually and send them by e-mail to comptes-sociaux@belfius.be. Go to “Documents/FAQ/Contacts - All your useful documents - Social Accounts - Social Assistance Account” and click on the link in “Manual procedure”. Print the following documents:

• Client identification details,
• Opening a social account,
• Attach a copy of both sides of the identity document.