How to cancel a payments or direct debits file

A distraction occurs suddenly and you end up with the embarrassment of sending the wrong or a duplicate file... You can remedy this situation very quickly and easily:

  • If it is not yet signed, you can cancel a file yourself in BelfiusWeb. In this case, please follow this procedure.
  • If the file is already signed and if it is not encoded in “urgent” execution mode and has not yet been executed, call us on 02 222 87 10 so that we can do the necessary.

The user manual “Import, monitor and sign payment files” explains everything you can do yourself in BelfiusWeb to create, modify of cancel files.

Learn how to do it

  • Cancel a payments/direct debits

    When sending a file, it can happen that the wrong file is sent or that a duplicate file is entered. Fortunately, BelfiusWeb gives you the opportunity to remedy this situation.

    • You can cancel it yourself in BelfiusWeb, only if the file is not yet signed, by doing the following:
      • go to the menu “Transactions being prepared/Files”,
      • click on the three points to the right of the file,
      • click on “Messages”,
      • click on the three points to the right of the line and select “Delete”.  

      NB! If you have entered the file in duplicate, you should always:

      • cancel the last file you created and
      • sign the first one to be executed.
    • If the file is already signed and if it is not “urgent” and has not yet been executed, call us on 02 222 87 10 so that we can do the necessary. The user manual “Import, monitor and sign payment files" explains everything you can do yourself in BelfiusWeb to create, modify or cancel your files.

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Don’t hesitate to contact your Servicing Officer, who is available to answer all your questions.