Smarty: manage your administrative requests online


MMI Dossier Smarty

Smarty is a totally secure digital platform that can be accessed 24/7. It enables you to complete and sign, online and in a single operation, a group of documents linked to various types of request. And Smarty also helps you to manage and track them with great efficiency.

Getting started with Smarty

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Smarty is a very simple tool. 
We have prepared a video for you that details,
in a few short minutes, the steps you need to follow
to start making digital requests 

Start Smarty

Want to know more about Smarty?

  • For what types of administrative requests?

    • Opening, modifying and closing accounts
    • Requesting, modifying and cancelling cards
    • Access to BelfiusWeb
    • Request for adding Belfius for (a) user(s) and/or Isabel account(s)
    • Deleting one or more Belfiusweb users
    • Deleting Belfius for one more Isabel users
    • Management associated with PaPyRuS
    • Identifying payees

    Belfius is constantly developing new features for Smarty, so this list is subject to updates.

  • How does Smarty work?

    Very simply, in just a few steps:

    • Register your entity and the users of Smarty.
    • You can then enter specific requests. A screen proposes various possible choices. Select the option you want and follow the instructions.
    • Once your request has been entered, you can return to the screen with the choice of requests and enter a new one. Then proceed in the same way as many times as you have requests. At this stage, modifications are still possible.
    • Now simply sign all of the requests, either manually or digitally, using an electronic identity card.

    For your convenience, some screens display useful information and tips to guide you and help you avoid any difficulties. Be sure to look at them if you need to

  • How to log on to Smarty?

    You can log on to Smarty in two ways:

    • either through BelfiusWeb, via the menu “External applications and links”
    • either through the homepage of Belfius.be, via the menu “Useful links” at the bottom right of your screen

We’re here for you

Don’t hesitate to contact your Servicing Officer, who is available to answer all your questions and to help you make the best use of the features offered by this new tool.