Have your Belfius Card Reader and the BelfiusWeb Card ready.

Go to belfius.be, click on “Public & Social”, then on the green button “BelfiusWeb” or enter the url belfiusweb.belfius.benew in your address bar.

Do you want to work in connected or non-connected mode?

In connected mode, you will need to enter fewer data when logging in and signing transactions and you can import or export files (e.g. payments, CODA).

The non-connected mode gives you access to all features except file import and export.

Card Reader connected    The first time you use the programme, BelfiusWeb asks you to install the Trust One Connector programme. This provides the connection between the card reader and the PC. The administrator of the PC(s) of the entity must take care of this by following the procedure described here. At the end of the procedure, close your Internet browser. On first connection after installation of the Trust One Connector: Enter the card number in the boxes provided for that purpose. This number appears on your BelfiusWeb Card, alongside the word “CARD”. The first four digits ‘6703’ are already entered. You only have to enter the following 13 digits. If, in future, you want to start the programme using a favourite, tick the box “Add to your favourites”. After you have swiped your card into the Belfius Card Reader, click on the “Continue” button. Enter the PIN code of your BelfiusWeb Card in the Card Reader. If you have asked to save the programme in your favourites, a message will appear. Hold the right mouse button down on the link and drag it up into your favourites bar. The Belfius icon will appear. After following this procedure, you will be able to use BelfiusWeb.

Card Reader not connected    Enter the card number in the boxes provided. You will find this number on your BelfiusWeb Card next to the word “CARD”. The first four digits ‘6703' are already filled in. You only have to enter the following 13 digits. If, in future, you want to start the programme with a favourite, tick the box “Add to your favourites”. A login procedure is displayed, follow the instructions: Insert the BelfiusWeb Card in the Belfius Card Reader. Press the “Login” button on your Belfius Card Reader. Enter the code which is displayed in point 2 on your PC into your Belfius Card Reader. Press the “OK” button on your Belfius Card Reader. The question “Login ...?” appears on your Belfius Card Reader. Press the “OK” button on your Belfius Card Reader. Enter the PIN code of your BelfiusWeb Card on the Belfius Card Reader and press the “OK” button. A series of numbers appears on the display of the Belfius Card Reader. Enter them in field 4 “Signature Code” on your PC. BelfiusWeb opens. If you have asked to save the programme in your favourites, a message appears. Hold down the right mouse button on the link and drag it up into your favourites bar. The Belfius icon appears. After following this procedure, you will be able to use BelfiusWeb.

Do you want to use all BelfiusWeb features quickly and securely? Then use the latest operating system and the latest version of a compatible web browser (Google Chrome, Edge or Firefox).

• On Windows 11, 10 or 8.1
  • BelfiusWeb is compatible with the 3 latest versions of the browsers Mozilla Firefox, Edge Chromium and Google Chrome.
• On Mac OS 13, 12 or 11
  • BelfiusWeb is compatible with the 3 latest versions of the browsers Safari, Mozilla Firefox, Edge Chromium and Google Chrome.

There may be several reasons:

• You are using an card which is invalid for connecting you:
  • Please use the BelfiusWeb Card and not a debit card, credit card or prepaid card.
  • Are you waiting for a new card? You can no longer use the card that has been deactivated (e.g. after loss, theft or request for a duplicate, order a new card). Use the new card when it arrives.
  • You have received a new card but have not yet used it? The card you are using has been deactivated. Use the new card. If you cannot find it, contact us and we will send you a new card.
• The number of the card saved as a favourite and the number of the card you swipe into the Card Reader are not the same. The signature is therefore invalid.
• If your card has been replaced and has a different number than the previous one, you must delete the favourite and create a new one with the new card number.
• Please enter the code you copied from your Card Reader to your PC correctly. If it is not correct, you will receive an error message. You will then have to start the whole signing procedure again.
• You have signed a transaction with a card other than the card you used when you logged in: in a BelfiusWeb session you must always use the same card to sign all your transactions (even from an account of another entity that you manage).
• NB: after 5 erroneous signatures, your BelfiusWeb contract will be automatically blocked for security reasons.

Contact us on 02 222 87 10 (Monday to Friday from 08.30 to 17.00). We will do what is necessary to block the lost card and send you a new one.

As this is a replacement card, you will also receive a new PIN code.

If you usually start BelfiusWeb with a favourite, you will have to delete it and create a new one because the number of your new card will no longer be the same as the one registered in your favourite.

• To delete a favourite, simply right-click on it and select “Delete”.
• To create a new favourite, start BelfiusWeb and follow the instructions below:
  • Enter the card number in the boxes provided (it starts with ‘6703’).
  • Tick the box “Add to your favourites”.
  • After entering the PIN code of your BelfiusWeb Card in the Card Reader, the programme starts.
  • A message appears inviting you to create your favourite.
  • Hold down the right mouse button on the link in the message and drag it up into your Favourites bar. The Belfius icon appears.
  • When you next log in, you will not need to enter your BelfiusWeb Card number again.

To open BelfiusWeb in one click in your favorites bar and see your BelfiusWeb Card number already filled in, follow the procedure, which differs according to the internet browser you are using.

Google Chrome uses the term "Bookmarks", Safari & Internet Explorer "Favorites” and Mozilla Firefox"Bookmarks". Select your browser to read the instructions.

Google Chrome

• From the BelfiusWeb start page, click on the star on the far right-hand side of the address bar ( )

• Name: The default name for the favourite is “My BelfiusWeb”, but you can personalise it – which is useful if there are several of you using the same PC in the same session, each with your own BelfiusWeb Card. 
  When this is the case, having “BelfiusWeb + your first name” enables each user to see which favourite he or she should use to connect.
• Folder: This enables you to indicate where you want this favourite to be located. A folder is displayed by default. 
  You can change the suggested location by clicking on the little arrow that opens a dropdown menu. 
  If you have a favourites bar, we recommend you place the folder there.
• Click on “Done”: The favourite will then be displayed in the location you have indicated.

BelfiusWeb allows an “à la carte” configuration of all accesses. Each user can have restricted or extended access, depending on his role in the entity (consulting well-defined data, entering certain types of transactions, preparing transactions for signature and so on).

And you have the possibility to manage this online, on a daily basis, in a flexible and dynamic way!

What do I do?

1. As the person(s) in charge of the legal entity, you complete and sign a framework contractto request access to BelfiusWeb and designate the persons who will be authorised to manage the access of users (master users).
2. To define the access of users, you can:
   • do so online if you are a master user or
   • complete a request sheet for either standard or extended access.
3. If you want to receive your extracts in PDF format in BelfiusWeb, complete the form to request the PaPyRus service.
4. We will then send a BelfiusWeb Card to each user, a PIN code and a Belfius Card Reader.

The “Access Management” manual includes all the detailed information on this subject. Below we list the main points for you.

1. Management of BelfiusWeb access
2. 
   
3. You have a clear, one-click view of all the functionalities available to your staff members in BelfiusWeb and you can adapt them.
   • 
     
   • Management / Access Management” menu:
   • Click on the three dots to the right of the user name;
   • Click on “Details” or on “Other functionalities”.
4. You can create a new user, either based on the settings of an existing user, freely or with the unique function of CardViewer.
   • “Management / Access Management" menu:
   • New access based on an existing user: the new user will have the same accesses as the reference user, which will be indicated in the following screens.
   • New access for a new card: you freely define the different accesses you wish to give to the new user.
   • New access for a new BelfiusWeb CardViewer card: the user only has the possibility to view the cards in BelfiusWeb.
     
     
5. Management of powers of attorney and signature rules on accounts
   
   The “Administration/Power of attorney management” menu makes two summaries available:
   • one with all of the entity’s accounts
   • one with details of all the holders of power of attorney on the entity’s accounts
   In each of these summaries, you can:
   • view signature rules
   • view the details of a power of attorney
   • manage the powers of attorney/signature rules
   • 
     
6. The “Management of powers of attorney” manual contains full detailed information about this topic.